Terms of Use

1. Acceptance of These Terms

These Terms of Use ("Terms") govern your access to and use of the website located at zorquorianroyalcourt.com ("Website"), which is owned and operated by Zorquorianroyalcourt Ltd ("we", "us" or "our"), a company incorporated in New Zealand under Company No. 9417286.

By accessing, browsing or otherwise using the Website, you confirm that you have read, understood and agree to be bound by these Terms in full, together with our Privacy Policy, which is incorporated herein by reference. If you do not accept these Terms, you must leave the Website immediately and refrain from using it.

We may update these Terms at any time. The revised version will be posted on this page with an updated date at the top. Your continued use of the Website after any such change constitutes your acceptance of the new Terms. It is your responsibility to check this page periodically for changes.

2. Purpose of the Website

The Website is provided as an informational and transactional resource for guests and visitors interested in Zorquorianroyalcourt, a physical hotel-casino property located in Whangārei, New Zealand. Its purposes include, but are not limited to:

• Presenting information about the property, facilities, room types and guest services;
• Enabling accommodation reservation requests and enquiries;
• Providing details about on-site dining, entertainment, gaming facilities and events;
• Sharing promotional offers, packages and rate information;
• Facilitating communication between prospective and current guests and our team.

The Website does not offer any form of online gambling or remote gaming. All gaming activities take place exclusively at the physical premises of Zorquorianroyalcourt in Whangārei, New Zealand, and are subject to applicable New Zealand law.

3. Permitted Use

You may use the Website solely for lawful purposes and in a manner consistent with these Terms. You agree not to:

• Use the Website in any way that violates applicable New Zealand law or any other applicable local, national or international law or regulation;
• Transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material;
• Reproduce, duplicate, copy, sell, resell or exploit any portion of the Website, use of the Website or access to the Website without our express written consent;
• Attempt to gain unauthorised access to any part of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Zorquorianroyalcourt Ltd or users of the Website, or expose them to liability;
• Use automated tools, bots, scrapers or similar means to collect data from the Website without our prior written authorisation;
• Knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, logic bombs or any other material that is malicious or technologically harmful;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

We reserve the right to restrict or terminate your access to the Website at our discretion and without notice if we believe you are in breach of these Terms or are otherwise engaging in conduct harmful to us or other users.

4. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, photographs, illustrations, icons, audio clips, video clips, digital downloads, data compilations and software, is the property of Zorquorianroyalcourt Ltd or its content suppliers and is protected by New Zealand and international intellectual property laws, including the Copyright Act 1994 (NZ) and applicable trademark legislation.

The name "Zorquorianroyalcourt", associated logos and all related product and service names, design marks and slogans are trade marks of Zorquorianroyalcourt Ltd. Nothing on the Website should be construed as granting, by implication or otherwise, any licence or right to use any trade mark displayed on the Website without our written permission.

You may view, print or download a single copy of pages from the Website solely for your own personal, non-commercial reference. You must not:

• Modify the paper or digital copies of any materials you have printed or downloaded in any way;
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text;
• Use any part of the Website's content for commercial purposes without obtaining a licence from us.

If you print, copy, modify, download or otherwise use any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. Reservation Requests and Booking Terms

5.1 Nature of Reservation Requests

When you submit a reservation request through the Website, you are making an offer to book accommodation or other services at Zorquorianroyalcourt. A binding reservation contract is formed only when we issue a written confirmation (which may be delivered by email) specifying your name, arrival and departure dates, room type, total rate and a confirmation reference number. Until such confirmation is issued, no booking exists.

5.2 Accuracy of Information

You are responsible for ensuring that all information you provide during the booking process — including names, contact details, dates and any special requests — is accurate and complete. We accept no liability for errors arising from inaccurate information provided by you.

5.3 Rates and Charges

All rates displayed on the Website are quoted in New Zealand Dollars (NZD) and are inclusive of GST (Goods and Services Tax) at the current applicable rate, unless otherwise stated. We reserve the right to adjust rates at any time prior to the issuance of a confirmed booking. Once a booking is confirmed, the rate stated in the confirmation is guaranteed subject to the conditions set out therein.

5.4 Cancellation and Modification

Cancellation and modification conditions vary by rate type and promotional package. The specific terms applicable to your booking will be set out in your booking confirmation. You are advised to read these conditions carefully before completing your reservation. Where no specific cancellation policy is stated, our standard policy applies, details of which are available from our reservations team.

5.5 No-Shows

If you fail to arrive on the confirmed check-in date without prior notice, we reserve the right to treat the booking as cancelled and apply any charges as described in your booking confirmation.

5.6 Payment Security

Your payment card or personal financial details submitted through the Website are processed in accordance with applicable security standards. We do not retain your full card details beyond the period necessary to process your transaction.

6. Age Restrictions

Use of this Website for the purpose of making reservations or enquiries is permitted only for persons who are 18 years of age or older. Access to and participation in all gaming facilities at the Zorquorianroyalcourt premises is strictly restricted to persons who are 18 years of age or older, in accordance with New Zealand law, including the Gambling Act 2003.

By using this Website and, where applicable, by visiting the casino floor of our premises, you confirm that you meet this minimum age requirement. We reserve the right to request proof of age at any time. Any person who is found to be under the age of 18 will be refused entry to gaming areas and asked to leave those areas of the premises immediately.

Parents and guardians are responsible for supervising the online activities of minors in their care. This Website is not directed at or intended for use by persons under the age of 18.

7. Responsible Gaming

Zorquorianroyalcourt Ltd is committed to promoting a safe and responsible gaming environment within its physical premises in Whangārei, New Zealand. We recognise that gaming, while a form of entertainment for many guests, can cause harm if it is not approached responsibly.

We encourage all guests who choose to participate in gaming activities on our premises to:

• Set personal time and expenditure limits before commencing play;
• Treat gaming solely as a form of entertainment, not as a means of generating income;
• Take regular breaks during gaming sessions;
• Never gamble with money required for essential living expenses;
• Seek assistance if gaming is causing difficulties in their personal or financial circumstances.

Our trained staff are available on the premises to provide information about responsible gaming resources and to direct guests to appropriate support services. Relevant information and referrals to community support organisations can be requested from our staff at any time, free of charge.

In addition, we operate a self-exclusion programme. Guests who wish to exclude themselves from the gaming areas of our premises may apply to do so by speaking directly with the property's management team on-site. Self-exclusion requests are managed in accordance with New Zealand law and our internal responsible gaming policy.

8. External Links

The Website may contain links to third-party websites, resources or services that are not owned or controlled by Zorquorianroyalcourt Ltd. These links are provided for your convenience and information only.

We have no control over the content, privacy practices or terms of any third-party websites, and we do not endorse or make any representations about them. We accept no responsibility for the content of any third-party site linked to or from the Website, or for any loss or damage that may arise from your use of them. When you leave the Website by following an external link, you do so at your own risk and we encourage you to review the terms and privacy policy of any third-party site you visit.

9. Website Availability

We aim to ensure that the Website is available and fully operational at all times. However, access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control.

We do not guarantee that the Website will be secure, free from bugs, free from errors or uninterrupted. We will not be liable if for any reason the Website is unavailable at any time or for any period.

We reserve the right to withdraw, amend or suspend the Website or any service or material we provide on it in our sole discretion and without notice.

10. Limitation of Liability

10.1 General Disclaimer

The content on this Website is provided for general information purposes only. While we take reasonable care to ensure the accuracy of information on the Website, we make no warranty or representation, express or implied, as to the completeness, accuracy, reliability, suitability or availability of the Website or the information, products, services or related graphics contained on it for any purpose.

10.2 Exclusion of Liability

To the fullest extent permitted by applicable New Zealand law, Zorquorianroyalcourt Ltd, its directors, employees, agents and contractors shall not be liable for any direct, indirect, incidental, consequential, special or punitive loss or damage arising out of or in connection with:

• Your use of, or inability to use, the Website;
• Any reliance placed on content displayed on the Website;
• Any errors or omissions in the content of the Website;
• Unauthorised access to or alteration of your transmissions or data;
• Any third-party content or conduct on the Website;
• Any interruption or cessation of transmission to or from the Website.

10.3 Consumer Guarantees Act 1993

Nothing in these Terms is intended to limit or exclude any rights you may have under the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ) or any other applicable New Zealand consumer protection legislation that cannot lawfully be excluded or limited.

10.4 Indemnity

You agree to indemnify, defend and hold harmless Zorquorianroyalcourt Ltd and its directors, officers, employees and agents from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Website or your breach of these Terms.

11. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of New Zealand.

Both you and Zorquorianroyalcourt Ltd agree to submit to the exclusive jurisdiction of the courts of New Zealand in relation to any dispute arising under or in connection with these Terms or your use of the Website.

12. Dispute Resolution

We are committed to resolving any concerns or complaints you may have in a fair and timely manner. If you have a dispute arising from or related to these Terms or your experience with the Website, we encourage you to contact us in the first instance using the contact details set out in Section 13 below, so that we may attempt to resolve the matter informally.

If we are unable to resolve a complaint informally within a reasonable period, either party may pursue resolution through the applicable New Zealand dispute resolution processes, including those available under the Disputes Tribunal Act 1988 (NZ) for eligible disputes, or through the New Zealand courts as appropriate.

Nothing in this section limits any statutory rights you have under New Zealand law, including rights under the Consumer Guarantees Act 1993 (NZ) or the Fair Trading Act 1986 (NZ).

13. Contact Details

If you have any questions, concerns or complaints regarding these Terms or the Website, please contact us using the following details:

We will endeavour to respond to all written enquiries within a reasonable timeframe.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation issued to you, constitute the entire agreement between you and Zorquorianroyalcourt Ltd in relation to your use of the Website and supersede all prior agreements, representations and understandings.

14.2 Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

14.3 Waiver

No failure or delay by Zorquorianroyalcourt Ltd to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

14.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time, including in connection with a merger, acquisition or sale of assets.

14.5 Language

These Terms are written in English. In the event of any conflict between an English version and any translation, the English version shall prevail.